# Day One Kiosk

By Munawar Khel / Day One Technologies / 2017–22 / 2 min read

Published at https://munawarkhel.com/work/day1-technologies/day-one-kiosk/

Pitch, not delivered.

A touchscreen interface for a self-service coffee machine, taking a customer from arrival to a finished drink entirely through the machine.

- Company: Day One Technologies
- Timeline: November 2017 – April 2022
- Platform: Landscape kiosk touchscreen, embedded in a physical coffee machine
- Category: Connected appliances, retail self-service, embedded interfaces
- Status: Pitch, not delivered

## The proposition

A touchscreen interface for a self-service coffee machine, taking a customer from arrival to a finished drink entirely through the machine. Rather than a fixed menu of preset drinks, the pitch sells **granular customisation**: the customer builds their coffee one variable at a time, and the machine remembers the result so the next visit is a single scan.

## Design direction

Warm, premium, and product-led. Deep espresso-brown grounds with a tan accent block, generous letter-spaced capitals, and a single large photographic hero per step (a cup, a glass of milk, sugar cubes, latte art) rendered at high fidelity. Because it is a kiosk rather than a phone, the layout is landscape and centred, with large touch targets and a persistent left and right arrow pattern, so the whole flow reads at arm's length while standing at a machine.

## What was designed

- **Loading state** with a progress indicator while the machine wakes
- **Select coffee type**, a carousel of drinks with a name, description, and step pagination
- **Milk percentage**, adjusted on a vertical slider rendered against a glass of milk
- **Sugar quantity**, adjusted on the same slider pattern against sugar cubes
- **Foam quantity**, the third slider-based variable
- **Design on coffee**, choosing latte art with both a Select option and a Create Your Own route
- **Preparation state**, a wait screen with an explicit time expectation and a Cancel Order escape
- **Save your order**, a QR code the customer scans on the machine next time to re-order the identical drink, reinforced by a scan-to-reuse affordance carried on every step

## What it demonstrates

The only **physical-product and embedded interface** work in the pitch set, and a useful counterweight to a portfolio otherwise made of phone and desktop screens. Shows kiosk-specific constraints: landscape framing, standing-distance legibility, no keyboard, a linear wizard with clear escapes, and a bridge back to the physical world through a QR-based order memory.