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( By / Day One Technologies / 2017–22 / 2 min read )

Day One Kiosk

A touchscreen interface for a self-service coffee machine, taking a customer from arrival to a finished drink entirely through the machine.

Pitch, not delivered

Generated schematic standing in for imagery of Day One Kiosk. It depicts nothing.
Generated schematic, not a screenshot of Day One Kiosk.

Generated schematic, not a screenshot. Real imagery to follow.

( The pitch )

The proposition

A touchscreen interface for a self-service coffee machine, taking a customer from arrival to a finished drink entirely through the machine. Rather than a fixed menu of preset drinks, the pitch sells granular customisation: the customer builds their coffee one variable at a time, and the machine remembers the result so the next visit is a single scan.

Design direction

Warm, premium, and product-led. Deep espresso-brown grounds with a tan accent block, generous letter-spaced capitals, and a single large photographic hero per step (a cup, a glass of milk, sugar cubes, latte art) rendered at high fidelity. Because it is a kiosk rather than a phone, the layout is landscape and centred, with large touch targets and a persistent left and right arrow pattern, so the whole flow reads at arm's length while standing at a machine.

What was designed

  • Loading state with a progress indicator while the machine wakes
  • Select coffee type, a carousel of drinks with a name, description, and step pagination
  • Milk percentage, adjusted on a vertical slider rendered against a glass of milk
  • Sugar quantity, adjusted on the same slider pattern against sugar cubes
  • Foam quantity, the third slider-based variable
  • Design on coffee, choosing latte art with both a Select option and a Create Your Own route
  • Preparation state, a wait screen with an explicit time expectation and a Cancel Order escape
  • Save your order, a QR code the customer scans on the machine next time to re-order the identical drink, reinforced by a scan-to-reuse affordance carried on every step

What it demonstrates

The only physical-product and embedded interface work in the pitch set, and a useful counterweight to a portfolio otherwise made of phone and desktop screens. Shows kiosk-specific constraints: landscape framing, standing-distance legibility, no keyboard, a linear wizard with clear escapes, and a bridge back to the physical world through a QR-based order memory.

The full record
Timeline
November 2017 – April 2022
Platform
Landscape kiosk touchscreen, embedded in a physical coffee machine
Category
Connected appliances, retail self-service, embedded interfaces
Status
Pitch, not delivered